SHIPPING, PACKAGING & RETURNS

I use Royal Mail and can ship to most countries from my studio in Stevenage, U.K.

Shipping costs
The minimum cost of posting one stone,
UK £3.50 GBP
Europe £9.05 GBP (approx. 11EUR)
USA & Canada £10.05 GBP (approx. $14US)

Combined shipping
If you buy multiple items in the same transaction, the shipping cost will be an estimate based on the combined weight. When I take your package to the post office, if the cost turns out to be less than you paid, I will refund the difference to you afterwards, at the time of emailing you the tracking number.
If you buy something and within a few hours decide you also want something else, I'm very happy to combine the purchases to be sent in one package and save you the additional cost, but please call, text or email me to let me know.

Shipping a gift to someone else
If you want me to send a gift directly to another person, you can simply enter the billing address as yours and the shipping address as where you want the package to go. You can write any instructions in the 'Notes' field in the order form, such as if you'd like me to write a little note on your behalf to go with your gift etc.

Shipping times
Whenever possible, I aim to post your purchase within 2 - 3 days after receiving the payment ** Friday orders will be shipped on Monday. if you require an item urgently please call me aas I woudl like to accommodate you if at all possible. The arrival estimate to international destinations, (outside the United Kingdom), is normally 7 - 9 business days but on occasion may take up to 14 - 21 days if there are customs delays on the way.
**During the lead up to Christmas this may take a little longer.
Please also note that I am sometimes away during the month of August when the business may be closed for up to 3 weeks.

Customs fees
If you're in the USA, don't worry about customs charges as the import fee limit is very high. I'm not aware of every country's limits, so if you're concerned, I'm happy to help you find out, because as a buyer, you would be responsible for any and all possible duties and customs charges that may be incurred according to the laws of your country.
Please feel free to get in touch with me and tell me which country you would like to have the order sent to.

Packaging

If you have not purchased a gift box LINK HERE for your stone, provided it is not larger than . . . . .it will be sent in a cream or gold organza bag.
All items are sent with 'Care Instructions'
And of course your item will be securely packaged for protection in the post.