When your parcel arrives my hope is that you will be delighted. However, please email me straight away if for any reason you wish to return your order.
You will receive a full refund for your purchase when I receive it back in its original condition. You will need to pay for the return postage.
REFUNDS in case of delays
In case of long postal delays, please get in contact with me. Check THIS ….You can also check the status of your order's journey by entering the trackingnumber from your order confirmation email on this webpage: https://www.royalmail.com/track-your-item. If you are based in the US, once your order lands on US soil, you'll get more up-to-date tracking info by entering your tracking number on this webpage: https://tools.usps.com/go/TrackConfirmAction_input
I adhere to PayPal's Buyer Protection policy, so if the tracking info shows your package has not arrived after 40 days (international) or 20 days (domestic) from the posting date, I'll refund your purchase. If the package then turns up later, you can decide to either re-pay and keep the item, or simply return to sender un-opened.
REFUNDS If Items are lost
If your items are lost in the post...I will be as sad as you, so I will do my level best to make things right.
Because the items are all unique it will be difficult to replicate but between us we will figure out the best solution; an agreed replacement or a refund.
CONTACTING SOUL STONES
Your thoughts and questions are always very welcome.
Please call, text or email me.
IF FOR ANY REASON YOU WISH TO ALTER THE DATE OF YOUR GROUP BOOKING, so long as this is more than 28 days in advance of the scheduled time there is no charge.
After this time this will incur a charge of £10
IF YOU WISH TO CANCEL THE EVENT entirely the full payment, minus £25 is refundable if cancellation is made up to 28 days before the event.
A 50% refund minus £25 will be made for cancellations made between 7 and 28 days of the event
A 25% refund minus £25 will be made for cancellations made between 48 hours and 7 days of the event.
IF FOR ANY REASON YOU WISH TO SWITCH YOUR BOOKING, to another time/workshop, so long as this is more than 7 days in advance of the scheduled time there is no charge
After this time this will incur a charge of £5
IF YOU WISH TO CANCEL entirely a 50% refund will be made for cancellations made between 7 and 28 days of the event